In this case, it mainly talks about servant leadership. What is servant leadership?

Robert K. Greenleaf in The Servant as Leader, an essay that he first published in 1970. In that essay, he said:

The servant-leader is servant first… It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead. That person is sharply different from one who is leader first, perhaps because of the need to assuage an unusual power drive or to acquire material possessions…The leader-first and the servant-first are two extreme types. Between them there are shadings and blends that are part of the infinite variety of human nature.

This book is really famous in the world,and I think it helps me to define what is servant leadership. In the Men’s Wearhouse, leader lead their employees by servant leadership, which is to serve first. To examine the whole system, you can find this company emphasizes the “people” in their organization. Although they grow really fast for expansion, they still want to take care all of employees in different distribution.  How dose this company serve the people they manage and work with? How does Zimmer use servant leadership to make company have win-win-win situation? Following are the some points I think that are really helpful to lead this company to survive from this stagnant industry.

Training. Zimmer believes that training was in large part cultural transmission, and that gave sales training and renewing and maintaining the company’s culture. In my opinion, when a company shows what the purpose for the company to their employees, it also has to let them know how to achieve it. They have to bring their people “on board.” Training is a useful way to give people tools to achieve goals, and also give people what is their purpose.

In addition, I also believe training will help employees to maximize their self-esteem. When employees get the tools that they need in their job, they use the tools in their everyday agenda, and then they become to feel good about themselves and build up their self-esteem because they do a batter job.  For my own experience, when I learned the skill how to communicate or pacify the customer’s complains, I can do the job batter in customer service department, and I would be more confident at my work. Since I have self-esteem on this job, I love this job more and have more loyalty for my company. Although training will cost funds, it help the company get win-win situation which is good for employees and company.

Leaders should provide the vision. A leader should build a vision for employee, and let them know where they are going. I think promotion is a way to provide a vision. When employees know they will get a promotion if they achieve the goals, that will motivate them to work on it. In one of company that I worked for, they didn’t give promotion from within. They hired a lot of people for management position from outside, and this way caused the original employees to think everything in negative way. They didn’t want to improve their ability because they think they will not get any benefit from successes. Besides, they also thought they don’t have future in the company, and they will see the company as a springboard. Therefore, our company’s turnover rate was pretty high.

I like servant leadership because it provide win-win-win situation. However, in my opinion, it depend on what personality of the leader. Different personality of a leader use different leadership style, and that could develop the leadership more successful.

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